How can we help you?

Vouchers

How do I redeem my promotional code or newsletter code?
You can redeem your coupon code by entering it into the “Do you have a coupon?” field at the bottom of the shopping cart.
- Firstly, click on "Do you have a coupon?” to input your code.
- You can then enter the respective coupon or promotional code. Please note that you must enter the code exactly how it is written in the email or on the flyer. Pay attention to upper and lower case, as well as special characters.
Why can’t I redeem my voucher?
There are several possible reasons why a coupon or promotional code cannot be redeemed:
- If you cannot redeem your coupon or promotional code, it may be because the code has been entered incorrectly or that particular promotions cannot be combined.
- Please ensure you have the correct spelling (taking note of lower and upper case as well as hyphens).
- Please also note that only one promotional coupon can be redeemed per transaction.
- A minimum order value is necessary for some vouchers.
- Some vouchers exclude sale items.
- The promotional voucher may have already expired.
If your input was successful, a green confirmation message is displayed and the corresponding amount is deducted from the total amount.
Can I redeem multiple vouchers on a single order?

As a general rule, coupon codes cannot be combined, meaning that only one coupon code can be redeemed per order.
I forgot to redeem my voucher – can I redeem it retrospectively?

If you forget to redeem your voucher code when placing an order, a retrospective redemption of the voucher is, unfortunately, no longer possible.
You can, however, redeem this voucher at any time on a new order.
What happens with my voucher if I have returned my order?

You are unable to redeem coupons or promotional codes again in cases where they have been used on orders which have subsequently been returned.