Jump to main content
Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.
Further Questions

Where do I find the product number or product name and the age of my Jack Wolfskin product?

There is a narrow label bearing a seven-digit product number behind the care label. Directly below the product number, there is a combination of several numbers and letters – the first two figures of this combination are the year of production. This information helps our customer service to process enquiries.

The respective product name of our apparel does not appear on the products. The label which features the article number is usually located at the side seam or in one of the jacket pockets.

On some of our products from the equipment range, there is also a product name directly below the Jack Wolfskin logo.

The size label is located inside the shoe (usually on the inside of the tongue).

info: on the invoice and in the shopping cart, you will find the 5 or 7-digit article number, which follows the colour code (usually 4-digits) separated by a hyphen and then a 3-digit size code.


Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sa 08:00-20:00 (CET)

Added to your basket

Go To Cart ({{jwsdwPicker.cartPicker.totalItems}})
Contact & feedback
Free hotline: Mon-Sa 08:00-20:00 (CET)